Privacy Policy

Introduction

This Privacy Policy explains how information about you is collected, used and disclosed by Eat Rite With Lulu Limited (collectively, “Eat Rite With Lulu”, “we”, “us” or “our”) when you use access or use our website and our mobile applications (the “Site”). By accessing the Site or using our Services, you agree to our collection, use and disclosure of your information as outlined in this Privacy Policy. Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

Information we collect and how we collect it

When you access our Site or use the Services, we collect and store certain information for various purposes to provide and improve our Service to you. Some of the information we collect include your personal information. This is any information that may be used to personally identify or contact you directly. We collect the following categories of personal information and other information as described below.

1. Information we collect and how we collect it

When you access our Site or use the Services, we collect and store certain information for various purposes to provide and improve our Service to you. Some of the information we collect include your personal information. This is any information that may be used to personally identify or contact you directly. We collect the following categories of personal information and other information as described below.

A. Information you provide

While using our Service, particularly upon registration, personal information we may collect from you include but are not limited to your full name, phone number, email address, home address and age. We may also collect the name, physical address, phone number, email address and other information about third parties related to you or their use of our services if you provide that information to us. We shall process this information on the assumption that you have obtained the prior consent of the third parties, and we shall not be liable for any breach of data information in this regard.

B. Information we collect

When you browse our Sites, we automatically receive your computer’s internet protocol (IP) address, unique device identifiers, serial numbers, mobile network and Wi-Fi information in order to provides us with information that helps us learn about your browser and operating system. When you make payments on our Sites, we may collect personal information collected and held via financial or third-party payment systems about the payment mechanism or method you might use (including credit card details) and the payments you may make for our Services or other services you request or receive that are related to the Services we provide. If you engage with our social media platforms, we may obtain any information that you allow the social media platform to share with us. We collect information using tracking technologies, such as Cookies, which are simple text files that are stored on your computer or mobile device by our website’s server. This includes session cookies (which are deleted once you close your browser) and persistent cookies (which remain on your computer or device until you delete them, or they expire). We also use Pixel Tags (also known as web beacons), which are pieces of code embedded in our Services that collect information about engagement on our Site or emails. To make it easier, we call cookies and pixel tags/web beacons "Tracking Technologies"

2. How we use your information

We use information that we collect about you for the following purposes:

• To develop and provide you with the Site and Services, including to:
Operate the Site, manage accounts and provide the Services
determine your eligibility for our Services and our partners' programs
improve, personalize, and enable your use of the Site and Services
develop new products and features

• To protect Eat Rite With Lulu, our users, and the public, and comply with applicable law, regulation, or legal process, including to: including to:
validate user information for fraud and risk detection purposess
respond to claims and legal process (such as subpoenas and court orders)
monitor and enforce compliance with the applicable Terms of Service
prevent or stop any activity that may be illegal, unethical, or legally actionable

• To operate our business, including to:
process payment transactions
manage and enforce contracts with you or with third parties
manage our corporate governance, compliance and auditing practices
generate anonymized or aggregated data

• To communicate with you as part of your use of Services, including to:
respond to requests or questions you submit to our support staff
send you surveys and get your feedback about the Services
otherwise contact you with Services-related notices.

• To advertise and market to you, including to:
determine your eligibility for certain programs and offers
inform you of our products, services, features or promotions
provide you with newsletters, articles, reports, and announcements
develop "interest-based" or "personalized advertising," including through cross-device tracking

• For any other purpose for which you expressly authorize us to use your information

3. How long do we retain your data

Subject to the provisions of the NDPR 2019, the retention period for the personal information of users of Eat Rite With Lulu shall be as follows:

• seven (7) years after the last active use of our Sites.
• upon presentation of evidence of death by a deceased’s relative, personal information of such User would be discarded.
• immediately upon request by the User of Eat Rite With Lulu or his/her legal guardian where:

a) no statutory provision states otherwise and

b) such User is not the subject of an investigation or suit that may require retention of the personal information sought to be deleted.

• Comply with legal requirements

4. When and with whom do we share your data

We may disclose personal information that we collect, or you provide:

• to contractors, service providers, and other third parties we use to support our business
• to fulfill the purpose for which you provide it
• law enforcement agencies, regulatory organizations, courts or other public authorities if we must, or are authorised by law.
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others.
• for any other purpose disclosed by us when you provide the information.

5. Surveys

We may request that you complete a survey to allow us to have a better understanding of our Services and to improve them. If you choose to participate in any optional survey, we may collect demographic information about you, including your age, marital status, profession and income, which could include your sensitive information. We may also collect information about the way you use our Services, and your experiences with it. By participating in any survey, you consent to our collection and use of the information you provide in accordance with this privacy notice.

6. How we secure your data

We prioritize the security of your data and implement commercially reasonable protective measures. However, please be aware that no internet transmission or electronic storage method can guarantee 100% security. While we utilize industry-standard safeguards to protect your Personal Data, we cannot provide an absolute guarantee against unauthorized access or disclosure.

7. Governing Law

This Notice is made pursuant to the NDPR 2019, NDPA 2023 and all applicable data protection laws and regulations, in Nigeria. Where any provision of this Notice is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.